What do I do if I'm unable to update my Verified Gross Mass (VGM) online?
If you are unable to update your VGM online we’re here to help.
Contact our Chat team for immediate support by clicking the chat icon located in the bottom-right corner, or visit and follow the steps and a team member will assist you in real time.
What should I include when chatting with us?
- A quick description of the issue
- The page you were on
- Any error messages
- Your device and browser (e.g. iPhone with Safari)
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